Headquartered in Denver, CO, CliIntel assists companies to get their arms around Big Data by transforming customer data into opportunities. “What we do here is close to rocket science. We focus on gaining super-intelligence on their customers,” says Richard M. Batenburg, President and CEO. “This is followed by CliIntel’s expert ability to make intelligent decisions using that information to increase productivity and to give our client’s entire organization access to this knowledge to make better decisions.”
CliIntel helps businesses struggling to utilize and leverage their existing data to become customer-centric. The companies we help have high volumes of transactions and need superior systems and workflows in place to improve the customer experience. They try to motivate their customer-facing staff to provide better service. But the current systems are preventing their staff from succeeding. In turn, the company has to absorb the cost of unhappy customers. CliIntel solves this problem by fixing workflow and business processes.
CliIntel’s business optimization and systems implementation expertise are based on Business Intelligence tools and methodologies which help companies maximize employee productivity, streamline call center routing, provide exceptional service for customers and increase their profitability and competitive advantage.
CliIntel’s team of process engineers and Six Sigma practitioners, who specialize in process optimization and workforce management, provide solutions in operations, customer care, supply chain and marketing for verticals like cable, telecommunications and retail to achieve increased revenue, ROI and overall end-user customer satisfaction. “Our employees are happy to come to work and are passionate about changing the ways our clients interface with their customers.” Unlike other companies, we specialize in consolidating data from disparate systems into one user-empowering application. That data normalizes existing data and facilitates defect tracking for effective communication across all departments. Unlike most processes, our method of building the data warehouse and business intelligence tools engages stakeholders. This means the root cause for ultimate resolution of the issues encountered is identified. Under CliIntel’s guidance, the majority of clients realize a positive ROI in 76 Days.
CliIntel strongly abides by Batenburg’s philosophy: “Idiot-proofing systems that enable employees to support customers in robotic fashion is not good customer service. It’s a hostage situation.” Using SaaS (software-as-a-service) model combined with consulting services, CliIntel provides the analytics, insights, recommendations and measurement platform necessary for its clients to become more customer-centric and achieve measureable improvements in customer service and retention. In a world that sees the cost of acquiring new clients to be five times more expensive than keeping existing clients, CliIntel continues its mission to help its clients keep their existing customers and save their organizations millions of dollars.